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 Automation How exit interviews can turn churned accounts into advocates
James Rose wanted to get honest feedback from his customers—the brutal kind of feedback that would actually help him improve his business. So he turned to the people he knew would have it: recently churned customers.
Here, James shares some tips for how to automate the process of collecting that ego-bruising but business-boosting feedback in exit interviews—and even turn those churned accounts into advocates. Recommended reading from the Zapier blog team  Best apps The 5 best meditation apps in 2021
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Turn churned accounts into advocates
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